How much of your business lives in your head?

Seven quick questions. At the end you'll see how much your business depends on you personally, and what that means for your time.

Question 1 of 7

If you took two full weeks off, phone truly off, what happens?

The team runs everything without me. Mostly fine. A few things wait for me. Things start slipping after a few days. It doesn't happen. I can't really step away.

When a new client or customer comes on, the steps to get them set up are...

Written down and followed the same way every time. Mostly documented. Some of it is in my head. In my head. I walk someone through it each time. Different every time, depending on the day.

If your right-hand person quit tomorrow, how much walks out the door with them?

Very little. It's all written down. Some. We'd scramble, but recover. A lot. Big parts only they know. Critical. The business would stall.

To answer "how are we actually doing this month?" you...

Open one dashboard and see it. Pull a couple reports and piece it together. Dig through spreadsheets and email. Go off memory and gut feel.

The routine work (invoicing, scheduling, follow-ups) mostly...

Runs automatically or on a set system. Has a system, but I still babysit it. Gets done by hand, by me or one person. Gets done when someone remembers to.

When something falls through the cracks, you usually find out...

The system flags it before it's a problem. Pretty quickly, at a regular check-in. When a client or the numbers tell me. After it's already a problem.

Decisions and approvals in your business...

Follow clear rules the team can act on. Are mostly delegated. Big ones come to me. Almost all run through me. All run through me. Nothing moves without me.

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