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Industries We Support

Pine & Signal works with automotive body shops and mechanic shops, HVAC, plumbing, roofing, electrical, general contractors, hospitality, RV parks, storage centers, and local service businesses to ensure calls, texts, and booking requests never go unanswered.

Common Challenges & Solutions

Simple systems for busy businesses
Trusted by service businesses and local teams
Messaging is permission-based and includes opt-out
Call (909) 520-5189
[email protected]

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Privacy Policy (Pine & Signal)Effective Date: January 22, 2026Pine & Signal (“Pine & Signal,” “we,” “us,” or “our”) is a brand operated by Cristina Patnode (sole proprietor). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit pineandsignal.com (the “Site”) or use our services (the “Services”).If you have questions, contact us at [email protected]
.1) Who We ServeOur Services are designed for business customers (B2B). We do not knowingly collect personal information from children under 13, and the Site is not directed to children under 13.2) Information We Collect
A. Information you provide to usWe may collect information you provide, such as:Contact information: name, email address, phone number, business name, and message content.Inquiry details: information you submit through forms, scheduling links, or chat widgets.Client-provided business data: if you are a business client, you may provide information about your customers/leads (for example, names, phone numbers, email addresses, appointment details) that you want processed through your CRM/automation workflows.B. Communications and call/SMS dataDepending on how your account and tools are configured, we (and our service providers) may process:SMS messages and related metadata (delivery status, timestamps).Call data, and potentially call recordings or transcripts if enabled through your platform providers (e.g., CRM/voice features).C. Automatically collected information (cookies/analytics)When you use the Site, we and our service providers may automatically collect:Device and usage data: IP address, browser type, pages viewed, referring URLs, and approximate location derived from IP.Cookies and similar technologies used for site functionality, analytics, and (if enabled) advertising measurement.Note: You mentioned you plan to add analytics. This policy is written to cover that.3) How We Use Your InformationWe use information for purposes including:Providing and operating the Services (CRM setup, automations, voice agent configuration, websites/landing pages, and ongoing support).Communicating with you about inquiries, onboarding, support, and updates.Billing and payments (through third-party processors).Improving our Site and Services (analytics, troubleshooting, and performance).Security and fraud prevention, and to protect our rights.Legal compliance and enforcing agreements.4) AI and Automation Data Handling
A. AI inputs and outputsOur Services may involve automation and AI features (for example, generating draft responses, summarizing conversations, or assisting with customer communications). In connection with these features, we may process:Input data (such as the text you provide, prompts, knowledge base content you upload, or call/SMS content if enabled).Output data (AI-generated text, summaries, suggested responses).B. Training and model improvementWe do not use your information to train or improve AI models unless you explicitly opt in. If you opt in, the opt-in scope will be described at the time you opt in, and you can withdraw consent later. (This approach aligns with transparency best practices under major privacy frameworks.)C. No automated decisions with legal or similarly significant effectsWe do not use AI for automated decision-making that produces legal or similarly significant effects (e.g., credit, employment, housing) as part of our standard Services.D. Please don’t submit sensitive informationWe ask you not to submit sensitive personal information (e.g., government IDs, health data, children’s data) through the Site or Services.5) How We Share InformationWe may share information in the following ways:A. Service providers (processors)We use third-party vendors to run our business and provide the Services, such as:Website & security: Carrd, CloudflareCRM/automation & communications: GoHighLevel (including messaging/voice features), Twilio (SMS/telephony)Email: Gmail/Google WorkspaceAI providers: OpenAI/ChatGPT; Google (AI services as configured)Payments: Stripe, PayPal, Venmo, ZelleWebsite building: Wix (if used for your project)These providers may process information on our behalf under their terms and privacy practices.B. Legal and safetyWe may disclose information if required to comply with law, respond to lawful requests, or protect rights, safety, and security.C. Business transfersIf we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.6) International Data TransfersBecause we use service providers that may process data in the United States and other countries, your information may be transferred and processed outside your state or country. Where required (e.g., for EEA/UK users), we use appropriate safeguards for international transfers (such as contractual protections).7) Data RetentionWe retain personal information for as long as reasonably necessary to provide the Services and for legitimate business purposes, such as:maintaining business records,resolving disputes,enforcing agreements,and complying with legal obligations.If you close an account, we will retain and/or delete information according to our operational needs and legal requirements. (Where a precise retention period is not possible, we use retention criteria, consistent with GDPR transparency expectations.)8) SecurityWe use reasonable administrative, technical, and organizational measures designed to protect information. However, no system can be guaranteed 100% secure.9) Your Privacy Rights
A. United States (including California)Depending on where you live, you may have rights to:request access to personal information we have about you,request deletion or correction,opt out of certain processing (where applicable),and not be discriminated against for exercising privacy rights.Do Not Sell or Share: We do not sell personal information. If we engage in targeted advertising or other sharing that qualifies as “sharing” under California law, we will provide appropriate opt-out mechanisms and honor applicable opt-out preference signals where required.B. EEA/UK (GDPR/UK GDPR)If GDPR applies, you may have rights to:access, rectify, or erase personal data,restrict or object to processing,data portability,and withdraw consent where processing is based on consent.10) CookiesWe may use cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings. If we enable advertising/retargeting cookies later, we will update this section and (where required) provide cookie controls.11) Contact UsFor privacy questions or requests, contact:Pine & Signal
Operated by Cristina Patnode (sole proprietor)
P.O. Box 3233, Running Springs, CA 92382, USA
[email protected]

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Terms of Service (Pine & Signal)Effective Date: January 22, 2026These Terms of Service (“Terms”) govern your access to and use of pineandsignal.com (the “Site”) and the services provided by Pine & Signal (the “Services”). Pine & Signal is a brand operated by Cristina Patnode (sole proprietor) (“we,” “us,” or “our”). By using the Site or Services, you agree to these Terms.1) Eligibility and AuthorityThe Services are intended for business use. You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your business.2) ServicesWe provide done-for-you and/or managed services that may include:CRM setup and automations in GoHighLevelMissed-call text-back and booking workflowsAI voice agent setup and configurationWebsite and landing page builds (Carrd and/or Wix)Ongoing management/retainer servicesDigital products and templatesService scope, timelines, deliverables, and pricing may be described in proposals, invoices, or written communications and are incorporated by reference.3) Client Responsibilities (Especially Messaging Compliance)You agree to:Provide accurate information and timely access needed to perform Services.Maintain and secure your account credentials.Review and approve workflows, scripts, and messaging content before launch.SMS/Calling consent and complianceIf we send messages or configure messaging on your behalf, you acknowledge and agree:You are responsible for ensuring you have proper consent/opt-in to send SMS or make calls to your contacts and for complying with all applicable laws and industry rules (including TCPA, CTIA guidelines, carrier requirements, and A2P 10DLC rules).You will maintain records of consent and honor opt-outs (e.g., STOP) promptly.We may require proof of consent before enabling or continuing messaging.Carriers require verifiable opt-in practices for A2P 10DLC campaigns and messaging programs.4) Acceptable UseYou may not use the Site or Services to:violate laws or regulations,send spam or deceptive messages,harass, defame, or harm others,distribute malware or attempt unauthorized access,infringe intellectual property rights,or use the Services in a way that could damage our systems or reputation.We may suspend or terminate access if we believe you violate these Terms or create legal/compliance risk.5) AI Features and Outputs
A. AI is assistive, not perfectAI outputs may be inaccurate, incomplete, or inappropriate for your context. You are responsible for reviewing and verifying outputs before using them in your business.B. No professional adviceAI outputs and automations are not legal, medical, financial, or other professional advice. You should consult qualified professionals when needed.C. Training dataWe do not use your data to train AI models unless you explicitly opt in (as described in our Privacy Policy).6) Intellectual Property
A. Our materialsWe own our pre-existing materials, templates, workflows, methods, documentation, and know-how (“Provider IP”). We grant you a limited, non-exclusive, non-transferable license to use Provider IP only as necessary to receive the Services.B. Your materialsYou retain ownership of your content, brand assets, customer lists, and data (“Client Content”). You grant us a limited license to use Client Content solely to provide the Services.C. AI outputsUnless otherwise agreed in writing, you may use AI-generated outputs we provide to you for your business. You are responsible for compliance and review.7) Payments, Trials, and Refunds
A. FeesFees are described in your invoice, proposal, or checkout page. You agree to pay all fees and applicable taxes.B. Trials/pilotsWe may offer pilots or trials that vary by client (commonly two weeks, sometimes with a $0 or $50 setup fee). Specific trial terms will be provided in writing.C. RefundsRefunds are case-by-case and at our discretion unless a separate written agreement states otherwise.D. Payment processorsPayments may be processed via Stripe, PayPal, Venmo, or Zelle. You agree to their terms in addition to these Terms.8) Cancellation and Termination
A. Client cancellationYou may cancel effective at the end of your current billing cycle. To avoid next-cycle charges, you must cancel before the renewal date.B. Our termination rightsWe may suspend or terminate Services immediately if:you fail to pay,you violate these Terms,your use creates legal/compliance risk (including messaging violations),or continued service is not feasible due to third-party platform restrictions.9) DisclaimersTHE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE ANY PARTICULAR BUSINESS RESULTS (LEADS, BOOKINGS, REVENUE, OR REVIEWS).10) Limitation of LiabilityTO THE MAXIMUM EXTENT PERMITTED BY LAW:WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS/REVENUE.OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.Some jurisdictions do not allow certain limitations, so these may not apply to you.11) IndemnificationYou agree to indemnify and hold us harmless from claims arising out of:your misuse of the Services,your violation of laws or third-party rights,or your messaging/calling practices (including lack of consent).12) Governing Law; DisputesThese Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in California, and you consent to personal jurisdiction there.13) Changes to These TermsWe may update these Terms from time to time. We will update the Effective Date and post the revised Terms on the Site. Continued use after changes means you accept the updated Terms.14) ContactPine & Signal
Operated by Cristina Patnode (sole proprietor)
P.O. Box 3233, Running Springs, CA 92382, USA
[email protected]

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